Alumni Stories

McCartney Family Funerals

2022 Telstra Best of Business Awards  | QLD | National Finalist

Progressing Australia Award 

It’s an unhappy reality that one day every Australian will experience the grief associated with the loss of a loved one. More importantly, every family should be given the time and genuine care and support during this period, which is exactly what McCartney Family Funerals strives to deliver with its transparent, compassionate and tailored services.

With more than 20 years of experience across southeast Queensland, McCartney Family Funerals is a family owned and operated business that alleviates the stress and uncertainty of organising a funeral or memorial service, allowing its clients to focus on what’s most important – family.

Providing 24/7 guidance and consultation, the business prides itself on leading a number of community initiatives to improve outcomes for loved ones, such as grief support programs, crafting activities in aged care homes and organising a homeless appeal, which gathered hundreds of supplies for local homeless shelters in Brisbane.

In recent years, the McCartney Family Funerals team has also implemented custom built management software that allows them to thrive in a competitive industry through their strong community connections. The digital solutions enable their workforce to be there for families remotely, ensuring immediate action is taken when required and delivering families a single point of resolution for their specific needs which the business recognises is different for every loved one.

In 2021, McCartney Family Funerals was recognised as the 2022 Telstra Best of Business Awards, Progressing Australia, National Finalist.

Mr Bryan McCartney, Managing Director at McCartney Family Funerals said: “we believe in treating our families, and our work family, with care, love, support and respect. We immerse ourselves in our community to enrich the lives of others and provide support wherever we can. When we look after our community, our community looks after us.

The software is a great point of difference for us in an industry that still predominantly works with pens and paper. It helps us to enrich the experience of our families, for example, it reminds each funeral director of the anniversary of a person’s death. Knowing how tough those dates can be, we try to check in and meet the surviving relative for a coffee or give them a phone call. It is always something personal, never just an email,” said Mr McCartney.

McCartney Family Funerals now has 19 staff across four offices servicing many families across southeast Queensland. In any given year the company plans almost 1,000 funerals and maintains the philosophy that it will be driven by real human connection and community support.

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